Refund Policy

If you request a refund within 7 calendar days of your first monthly charge, we will refund that charge in full. No questions asked.

How it works:

• The 7-day window starts on the day your first monthly charge is processed by Stripe.
• Refund requests must be received before the 7 days end. A request sent at 11:59 PM on day 7 counts; a request sent on day 8 does not.
• Once we approve the refund, we notify Stripe. Stripe typically returns funds to your original payment method within 5–10 business days.
• Refund approval ends your Portal access immediately. Because the first month’s charge is being returned, the corresponding month of service is not delivered. You will not have access to the Portal, sessions, or coaching content from the moment the refund is approved.

The 7-day window applies only to your first monthly charge. It does not reset if you cancel and re-enroll later.

After the 7-day window closes, monthly charges are not automatically refundable. You may still cancel at any time — see Section 3.

We may, at our sole discretion, offer a refund or credit in exceptional circumstances (for example, a documented service failure on our part). Discretionary refunds are not a right and requesting one is not the same as being entitled to one.

You may cancel your membership at any time using the cancellation control in your Portal or by emailing jack@jackjohnsoncoaching.com.

Cancellation is different from a refund:

• Cancellation stops your next monthly charge. You retain full Portal access and your weekly coaching session through the end of your current paid billing period. You are not charged again.
• Refund returns money you have already paid. It also ends your Portal access immediately when approved.

If you cancel on the last day of your billing period, you will not be charged for the next month and your access ends at the same time. If you cancel earlier in the billing period, your access continues until the last day of that period.

Send a refund request to:

jack@jackjohnsoncoaching.com

Include:

• The email address on your Jack Johnson Coaching account.
• The date of the charge you are requesting a refund for.
• A brief description of why you are requesting the refund (optional for 7-day refunds; helpful for discretionary requests after 7 days).

We respond within 3 business days. If your request meets the 7-day window, we approve it. If your request is after the 7-day window, we let you know whether we can offer a discretionary refund or credit and, if not, why.

If you initiate a chargeback with your card issuer or bank without first contacting us, we may suspend your membership pending resolution. We would rather resolve the issue directly — please email us first.

Nothing in this Refund Policy is intended to limit any refund right you have under mandatory consumer-protection law in your jurisdiction that cannot be waived by agreement.

For refund requests and questions about this policy:

Stoneveil Holdings LLC
30 N Gould St #51730
Sheridan, WY 82801
jack@jackjohnsoncoaching.com